Welcome to Team Member Trainer
1,000+
Agencies Trained
3
750+
Videos
100%
Satisfaction Guaranteed
How do you train your team today? For many, it involves taking the agent or a top team member out of production and putting them in charge of getting their coworker up to speed. Now, with the click of a mouse, the best practices from 3 of the top agencies in the country are available on demand.
We've done the heavy lifting so that your office doesn't come to a grinding halt when someone needs to know how to do something.
Sample Videos
See how the platform works before you purchase!
Best Practices
3 of the top performing agencies across the country collaborated to create all of our content. No need to reinvent the wheel!
24/7 Access
Train your team from anywhere, any device, 24/7.
Real Time Updates
As soon as something changes, you can count on a new video to teach your team what it means in the real world!
Your team will learn best practices for all of our systems, product transactions, and technology.
Frequently Asked Questions
FAQs
Each team member will receive their own unique log in to the system. Agents will be able to monitor their teams activity, assign courses & learning paths, access historical data, track important dates like birthdays and work anniversaries and more!
No - even experienced agents and team members are having a hard time keeping up with all the new changes to systems and processes. These videos will show you how to gain precious time by using the multiple programs available to you efficiently. TMT's goal is to have new videos posted shortly after a change to a process made by corporate.
This is Service training. Each video includes actual screenshots of current systems to be used when completing service transactions. These are our recommendations on how to be as efficient as possible.
Yes! We have a dedicated section as well as a course on PLA Modernization. Staying on top of this rollout is a top priority for us, and we release new content on a regular basis (including SF Billing Training).
The team spends over 100 hours each week working on the platform to keep it up to date and add member requested content. We want your feedback - we prioritize requests from our members, often adding them to the top of our production queue.
Because Team Member Trainer does not have a Master Services Agreement in place with State Farm, we are a Non-State Farm Vendor.
It is important to keep in mind the differences between Vendors (ex: internet lead providers), Unauthorized Entities (the bad list), and Non-State Farm Vendors.
Team Member Trainer does not allow customer/consumer information to be shared, and there is no connectivity to State Farm systems.
In short, agents are allowed to use our service. :)
Our support team can be reached via email, and we typically respond within 24-48 hours. As we all have our own offices to run (some with multiple), we are not set up for phone support. support@teammembertrainer.com
This is against the Terms and Conditions you agreed to when registering. Each login is good for 1 computer at a time; we track IP addresses for each logged in user, and reserve the right to cancel service at any time if we suspect users are sharing their membership access. We kindly ask you to refer them to set up their own access to this service.
There are no discounts. We decided to price the product so that anyone could afford to subscribe for their office.
No. Each agency must purchase access to the content separately.
There are no discounts. We decided to price the product so that anyone could afford to subscribe for their office.
Yes! As soon as you add a team member, you will be prompted to indicate their experience level, and a learning path will automatically be assigned to them. Better yet, you can design your own customer learning path and assign it to your team member(s)!
TMT also includes dozens of pre-built courses organized by subject / product line. Agents and Managers can quickly assign these to the team, and the Reporting Tab will show you their progress.
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